Privacy Policy

Our commitment to protecting your privacy and personal information

PRIVACY POLICY

MONARCH DEFENDER LLC

Effective Date: 09/07/2025 Last Updated: 06/09/2026

1. INTRODUCTION

Monarch Defender LLC ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at monarchdefender.com, use our services, or engage with us in any capacity.

By using our services or providing information to us, you consent to the collection and use of information in accordance with this Privacy Policy.

2. INFORMATION WE COLLECT

2.1 Personal Information You Provide

We may collect the following personal information when you voluntarily provide it to us:

Contact Information: Name, email address, phone number, mailing address
Project Information: Vehicle preferences, custom specifications, design requirements
Payment Information: Billing address and payment method details (processed through third-party payment processors)
Communication Records: Correspondence via email, phone, SMS/text message, live chat, or other communication methods
SMS Opt-In Consent: Phone number and your explicit consent to receive SMS/text message communications from us
Account Information: Username, password, and account preferences for our online project management platform

2.2 Information Automatically Collected

When you visit our website or use our services, we may automatically collect:

Technical Information: IP address, browser type, operating system, device information
Usage Data: Pages visited, time spent on site, click-through rates, referral sources
Cookies and Tracking Technologies: As detailed in Section 4 below
Location Data: General geographic location based on IP address

2.3 Information from Third Parties

We may receive information about you from:

Payment Processors: Transaction confirmation and fraud prevention data
Shipping Partners: Delivery confirmation and tracking information
Social Media: If you interact with our social media accounts or share our content
Business Partners: Referral information and project collaboration data

3. HOW WE USE YOUR INFORMATION

3.1 Primary Business Purposes

We use your information to:

Process Orders: Manage custom build projects from specification to delivery
Communicate: Provide project updates, respond to inquiries, and maintain customer relationships
Payment Processing: Facilitate transactions and maintain financial records
Service Delivery: Coordinate shipping, delivery, and warranty services
Account Management: Maintain your online account and project management access

3.2 Marketing and Promotional Purposes

With your consent, we may use your information to:

Send Marketing Communications: Newsletter, promotions, and new project announcements via email
Send Text Messages: Transactional and promotional SMS/text messages to your mobile phone (only with your explicit opt-in consent)
Showcase Projects: Use photos and project details for marketing purposes (unless you opt out)
Social Media: Feature completed projects on our social media channels
Customer Testimonials: Share your feedback and reviews with prospective customers

3.3 Legal and Business Purposes

We may use your information to:

Comply with Legal Obligations: Respond to legal requests and regulatory requirements
Protect Rights: Enforce our Terms of Service and protect our business interests
Business Analytics: Improve our services and understand customer preferences
Fraud Prevention: Detect and prevent fraudulent activities

4. COOKIES AND TRACKING TECHNOLOGIES

4.1 Types of Cookies We Use

Essential Cookies: Necessary for website functionality and user account access
Analytics Cookies: Help us understand website usage and improve user experience (Google Analytics)
Marketing Cookies: Enable personalized advertising and track marketing campaign effectiveness
Live Chat Cookies: Support our customer service chat functionality

4.2 Managing Cookies

You can control cookies through your browser settings. Please note that disabling certain cookies may limit website functionality.

4.3 Third-Party Analytics

We use Google Analytics and similar services to understand website usage. These services may collect information about your online activities across different websites.

5. INFORMATION SHARING AND DISCLOSURE

5.1 Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in:

Payment Processing: Secure transaction processing and fraud prevention
Shipping and Logistics: Vehicle delivery and transportation services
Communication Services: Email marketing, live chat, and customer support tools
Website Services: Hosting, analytics, and technical maintenance
Professional Services: Legal, accounting, and business consulting services

5.2 Business Transfers

In the event of a merger, acquisition, or sale of business assets, customer information may be transferred as part of the transaction.

5.3 Legal Requirements

We may disclose your information when required by law, court order, or government request, or to protect our rights, property, or safety.

5.4 Consent-Based Sharing

We will not sell, rent, or share your personal information for commercial purposes without your explicit consent. We specifically do not sell, rent, or share your phone number or SMS opt-in consent data with third parties or affiliates for their own marketing or promotional purposes.

6. INTERNATIONAL DATA TRANSFERS

6.1 Global Operations

As we operate facilities in the United States (Illinois and Iowa) and Turkey, your information may be transferred to and processed in these locations.

6.2 Data Protection Safeguards

For international transfers, we implement appropriate safeguards including:

Standard Contractual Clauses for transfers to countries without adequate data protection laws
Secure Transfer Methods with encryption and access controls
Partner Agreements ensuring third-party compliance with data protection standards

7. DATA SECURITY

7.1 Security Measures

We implement industry-standard security measures to protect your information:

Encryption: Secure transmission and storage of sensitive data
Access Controls: Limited access to personal information on a need-to-know basis
Regular Monitoring: Continuous monitoring for security threats and vulnerabilities
Employee Training: Regular training on data protection and security best practices

7.2 Limitations

No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. YOUR PRIVACY RIGHTS

8.1 General Rights

You have the right to:

Access: Request copies of your personal information
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information (subject to legal and business requirements)
Portability: Request transfer of your information to another service provider
Objection: Object to certain processing activities

8.2 Marketing Communications

You may opt out of marketing communications at any time by:

Clicking the "unsubscribe" link in our emails
Replying STOP to any SMS message to immediately unsubscribe from text messages
Contacting us directly at [email protected]
Updating your account preferences

8.3 Photography and Marketing Opt-Out

You may request that photos and information about your project not be used for marketing purposes by providing written notice before project commencement.

8.4 GDPR Rights (EU Residents)

If you are located in the European Union, you have additional rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with a supervisory authority.

8.5 CCPA Rights (California Residents)

California residents have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected and the right to delete personal information.

9. DATA RETENTION

9.1 Retention Periods

We retain your personal information for as long as necessary to:

Fulfill Services: Complete your custom build project and provide ongoing support
Legal Compliance: Meet legal, tax, and regulatory requirements
Business Records: Maintain records for warranty, insurance, and business purposes
Marketing: Provide ongoing marketing communications (until you opt out)

9.2 Deletion

We will securely delete or anonymize your personal information when it is no longer needed for the purposes for which it was collected.

10. CHILDREN'S PRIVACY

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child under 18, please contact us immediately.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

Posting the updated policy on our website
Sending email notification to registered users
Providing notice during your next interaction with our services

Continued use of our services after changes constitutes acceptance of the updated Privacy Policy.

12. CONTACT INFORMATION

12.1 Privacy Questions

For questions about this Privacy Policy or our privacy practices, contact:

Email: [email protected]

Phone: +1 (847) 961-2392

Mail: Monarch Defender LLC, 253 Commerce Drive Grayslake, IL 60030

12.2 Data Protection Officer

For GDPR-related inquiries, you may contact our Data Protection Officer at: [email protected]

12.3 Exercising Your Rights

To exercise your privacy rights or make requests regarding your personal information, please contact us using the information above. We will respond to your request within the timeframes required by applicable law.

13. SMS / TEXT MESSAGING

13.1 Program Description

Monarch Defender LLC operates an SMS/text messaging program to communicate with customers and prospects regarding project updates, appointment scheduling, customer service inquiries, and promotional offers.

13.2 How You Opt In

You consent to receive SMS messages from Monarch Defender LLC when you:

Submit your phone number through our website contact or inquiry forms and check the SMS consent box
Provide your phone number to our team and verbally or in writing agree to receive text messages
Opt in through any other method where your SMS consent is explicitly and clearly collected

Consent to receive SMS messages is not a condition of purchase or receiving our services.

13.3 Types of Messages You May Receive

After opting in, you may receive:

Transactional Messages: Order confirmations, project status updates, shipping and delivery notifications
Service Messages: Appointment reminders, scheduling confirmations, and customer service follow-ups
Promotional Messages: Special offers, new product announcements, and company news (only with your explicit promotional SMS consent)

13.4 Message Frequency

Message frequency varies based on your project status and communication preferences. You may receive up to 10 messages per month. We will not send unsolicited bulk text messages.

13.5 Message and Data Rates

Message and data rates may apply. Standard message and data rates from your wireless carrier may apply to all SMS messages sent and received. Monarch Defender LLC is not responsible for any charges imposed by your mobile carrier.

13.6 How to Opt Out

You may stop receiving SMS messages from us at any time:

Reply STOP to any text message you receive from us — you will receive one final confirmation and then no further messages
Contact us at [email protected] to request removal
Call us at +1 (847) 961-2392

After opting out, you may opt back in at any time by texting START to our number or contacting us directly.

13.7 How to Get Help

If you need assistance with our SMS program:

Reply HELP to any text message you receive from us
Email us at [email protected]
Call us at +1 (847) 961-2392

13.8 Carrier Disclaimer

Carriers (including but not limited to AT&T, T-Mobile, Verizon, and others) are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission from your mobile carrier. Monarch Defender LLC is not responsible for undelivered messages due to network issues or carrier limitations.

13.9 No Sharing of SMS Consent Data

We do not sell, rent, trade, or otherwise share your phone number or SMS opt-in consent information with any third parties or affiliates for their own marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the Text Message services.